Setting client expectations is super important. It reduces endless client emails, calls and voxers, prevents bottlenecks and keeps you from working all hours of the night. And while getting a solid client onboarding process in place solves this problem for NEW clients, what do you do about your …
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The Customer Is (NOT) Always Right
Any of this sound familiar? Your contract indicates you charge late fees but you never do even when you should. You’re answering calls/texts/voxers at all hours of the day and night. You’re always waiting on your client to get you (insert what you need to accomplish your work). …
Automation is like Alcohol
When it comes to automation it can be really easy to get a little carried away. Automation is great and a huge timesaver but there are some things that simply can’t (or shouldn’t) be automated. Additionally it’s important to think through your entire process and have a plan in place for what will be …