Every agency has a graveyard of unfinished decisions. It lives in Slack threads marked “Circle Back Next Week.” It hides in project management tools under tasks labeled “Pending.” It appears during leadership meetings when someone says, “We should really address that soon.” Then everyone …
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Agency Growth Starts With How You Spend Your Week
I hate to say this, but running an agency can feel a lot like babysitting a group chat that somehow controls payroll. A client has feedback marked “urgent.” Someone on your team needs a decision. A proposal still needs to go out. Slack is lighting up like a casino floor, and your project …
Running Effective Retros Without Blame
There is a moment in a retrospective where the room shifts. You know what I’m talking about. Someone starts describing what went wrong. The tone tightens. People choose their words carefully. A few cameras go off. Someone goes quiet who usually has a lot to say. You can feel it happening …