A proposal can create a problem your delivery team will not discover for another three months. It happens when a sentence sounds perfectly reasonable during the sales process, then becomes surprisingly flexible once the work begins. “Includes ongoing strategic support.” “Revisions included as …
The Agency Handover Process That Protects Client Confidence
Agency chaos often begins with four innocent words: “I thought they knew.” Sales thought the account manager knew about the extra stakeholder. The account manager thought the project manager knew the timeline had shifted. The project manager thought the client understood what was included. By the …
Energy Management for Agency Leaders: The Missing Piece of Sustainable Growth
Agency owners spend a lot of time thinking about capacity. We think about team capacity, client capacity, project capacity, and how much work the agency can realistically take on without overwhelming the team or compromising delivery. What often gets overlooked, however, is personal capacity—more …