I hate to say this, but running an agency can feel a lot like babysitting a group chat that somehow controls payroll. A client has feedback marked “urgent.” Someone on your team needs a decision. A proposal still needs to go out. Slack is lighting up like a casino floor, and your project …
Running Effective Retros Without Blame
There is a moment in a retrospective where the room shifts. You know what I’m talking about. Someone starts describing what went wrong. The tone tightens. People choose their words carefully. A few cameras go off. Someone goes quiet who usually has a lot to say. You can feel it happening …
The Milestone Mistake That’s Costing You Client Confidence
Be honest…have you ever received an email like this? “Hey, just checking in…where are we on this?” It usually lands at the worst possible moment. You feel like the project is moving. Your team is busy. Work is happening. And yet, from the client’s perspective, things feel unclear enough that …