There’s a sentence I hear all the time from agency owners and team members alike. It seems harmless at first. Familiar, even comforting. “We’ve always done it this way.” It usually comes up when I ask questions like: Why do you send four emails for client onboarding? Why are you still …
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Your Best Employee Might Be Underperforming – And It’s Not Their Fault
Think back to the last time one of your best employees started to struggle. Maybe they missed a deadline, dropped the ball on a client request, or didn’t bring their usual energy to a project. Your first reaction might have been confusion—this person is great at their job, so what changed? Here’s …
The Invisible Time Suck: Why Your Agency Is Spending More Hours Than Necessary on Non-Billable Work
You know the feeling. The day flies by, your team is working nonstop, and yet when you check the numbers, your agency's revenue doesn’t reflect all that effort. If it seems like you’re working harder but not seeing the financial payoff, you’re probably dealing with one of the biggest hidden …